Shipping policy
Shipping Policy
Thank you for shopping with Black Joy Soy! We are committed to providing a seamless shopping experience, including clear and straightforward shipping options. Please review our shipping policy below for all the details.
Shipping Rates
We offer the following shipping rates for domestic orders within the 48 contiguous United States:
- Flat Rate Shipping: $5.00 for all orders under $100.
- Free Shipping: Enjoy free shipping on orders of $100 or more.
Processing Time
- All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Times
- Once shipped, orders typically arrive within 3-7 business days via standard shipping.
- Please note that delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances beyond our control.
Shipping Restrictions
- At this time, we ship only to addresses within the 48 contiguous United States. Unfortunately, we do not ship to Alaska, Hawaii, U.S. territories, or international locations.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email. Use this number to track your package’s journey to your doorstep.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. Black Joy Soy is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Lost, Damaged, or Delayed Packages
While we do our best to ensure your order arrives safely and on time, once the package is handed over to the carrier, Black Joy Soy is not responsible for lost, damaged, or delayed packages. For assistance with such issues, please contact the carrier directly using the tracking information provided.
Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at info@blackjoysoy.com or through our Contact Us page.